FAQ
CHANGE & CANCEL
If you want to change your delivery address, please, contact us right away and we will do our best
to do so.
Unfortunately, if the order has been already shipped, we will not be able to change your address.
However, please get in touch with us and we will discuss further steps with you.
Unfortunately, once the order is submitted, we are not able to change it. In this situation, we offer
you to contact us and cancel your order. Note that we can only cancel orders before they are
shipped.
In case the order has been already shipped, our standard return policies applies.
ORDER
To place an order follow these steps:
Choose the item(s) you want
Add it to your cart
Click on “Check Out” to purchase your order
Fill in the requested information or press on “Log in” if you already have an fashflair account.
Please double-check if you filled your details correctly to ensure that you receive your confirmation
letter and your order is delivered without any complications.
Select the desired shipping method.
Click on “Proceed to Paypal” or “Debit Card”. Log in to your account or fill in the requested
information.
Click on “Complete order” to place the order. After a few minutes, you will receive your confirmation
letter via email.
If you need any additional help, feel free to contact us via hello@fashflair.com. We will be happy to
assist you.
If you have ordered successfully, you will soon receive an order confirmation letter via the e-mail
address you provided at the checkout page.
If you did not receive a confirmation letter, please contact us via info@fashflair.com or fill in this
contact form. We will be happy to help you.
When your order is successful, you should receive an order confirmation letter. If you have not
received it in two hours, this could be due to several factors:
• Did you by any chance enter the wrong e-mail address? If this is the case, write us an email
via help@fashflair.com. We will change your e-mail address and send you the order
confirmation again.
• Did you check the Spam/Junk Mail folder? Sometimes it can be marked as a spam by your e-
mail provider.
• The order could not be completed as successful. In this case, your payment is pending and
that means your order is still not confirmed. Please check your bank statement or Paypal
account.
If none of the above apply, please contact us help@fashflair.com. or fill in this contact form. We will
be happy to assist you.
If something is missing from your order, please contact us via help@fashflair.com within 48 hours
after receiving your package. In this case, any later complaint is not possible. Our customer care
team will investigate the situation and either send you a refund for a missing product or re-ship the
ordered product.
My order is a gift: can you remove the invoice from the package and do a gift-wrap?
Our orders do not contain any kind of paperless invoice – only the one you get to your e-mail. In
the parcel you will only find a packing slip which shows the name(s) of the product(s) from your
order.
Unfortunately, at this moment we do not offer a gift-wrap. However, all of our products come in a
beautiful box.
SHIPPING
You can track your order on FashFlair website – you have to choose “Order tracking” . To track
your order please enter your Order ID and press the “Track” button. Your Order ID was given to
you on your receipt and in the confirmation email. Please note that orders usually take 2-3
business days to be dispatched.
Also, you can track your order on UPS’s official website. After your parcel has been scanned at the
UPS Sorting Facility, you will receive an e-mail with your package’s tracking information. In order to
track your parcel, just use a given tracking number on UPS’ official website.
Even though we seek to provide a word-wide shipping, there are still countries we cannot ship to.
To check if we ship to your country, simply try to choose it on the check-out page. If the desired
shipping country cannot be found there, that means our courier service is unable to deliver there.
Depending on your location, orders can be shipped from Lithuania or UAE.
We are offering worldwide free shipping for orders over 50 EUR. If your total sum of the order is
less than 50 EUR, a small shipping charge will be added to your order. This charge depends on the
destination region: shipping to Europe costs 10 EUR, to other regions – 20 EUR.
There will be no additional amount of duties and taxes added to the final delivery. However, please
note that depending on your country you may be charged additional taxes from your local customs
authority. Please keep in mind that FashFlair is unable to inform you about your local taxes.
DELIVERY
We use the delivery service company UPS.
We try to deliver your order as soon as possible. Most orders are processed within 24 hours of
credit card approval. If a band adjustment is needed please allow an additional 2-3 Business Days
for the watch to be serviced. Orders placed on Saturday and Sunday will be processed on Monday.
Orders placed on an official holiday will be processed on the following business day.
Even though we always seek to deliver your order on time, we acknowledge that the unpredictable
events could happen. External factors, such as extreme weather conditions and technical failures,
can occasionally cause some delays. Therefore, we ask for your patience and understanding when
it happens.
If the tracking shows that your order has been delivered, but indeed it hasn’t, please contact us via
help@fashflair.com or fill in this contact form. When writing to us, please state your full name, order
and tracking numbers – this will speed up the process.
After receiving your letter, we will start an investigation with our shipping carrier. We will keep you
updated during this process. In case a parcel went missing as the result of shipping carrier, we are
going to re-ship your ordered product immediately.
RETURN & EXCHANGE POLICIES
You can return your purchased item(s) within 30 days of receiving your order and get a full refund.
Please note that returned product(s) and its original packaging have to be returned in the same
state in which you received it in. All of the labels and plastic protection films must be intact and the
product has to be inactivated. The buyer is only allowed to unpack and/or to use the ordered
product as far as is needed to be able to determine whether he/she wants to keep the product.
In case of return during the trial period, Fashflair will credit the buyer within 14 days after receiving
the return shipment. Any credit due as a result of a return shipment, will be refunded to the account
that the buyer used to pay the original order.
Unfortunately, we do not offer a direct exchange service. Kindly note that if you want to change
your watch, you have to return your purchased item and order once again.
If you have more questions about return and exchange policy, please contact us via
help@fashflair.com or fill in this contact form.
RETURN & EXCHANGE PROCESS
If you want to return your order, you will have to follow these steps:
Go to com .
Press “Information” and select “Returns & Exchanges”.
There you will find a return form that you need to print and fill in.
Repack your products. Do not forget to add the printed return form.
Send the package back to us. You will have to bear the cost of shipping your purchased goods
back to us.
Unfortunately, we do not offer a direct exchange service. If you want to change your watch, you
have to return your purchased item and order once again.
Please remember that a returned item must be returned in the same stage and original packaging
in which you received it.
If you have more questions about the return process, please write us a letter via via
help@fashflair.com or fill in this contact form. We will be happy to assist you.
Please kindly note, that if you want to return your order, you will need to bear the cost of shipping
your purchased goods back to us.
When will I get my refund?
Once your returned item is processed, we will send you a refund right away. Please note that it can
take up to 14 days for us to send your money back. Once the refund is processed, you will receive
a confirmation letter via the e-mail.
In case you did not receive your refund in two weeks, please contact us via help@fashflair.com or
fill in this contact form. We will be happy to help you.
Once your returned goods have been processed, you will get a confirmation letter on your e-mail.
In the event you did not receive a confirmation letter in two weeks, please contact us via
help@fashflair.com or fill in this contact form. We will be happy to help you.
The return form is mandatory to return your order. However, a copy of your invoice could also help
our return department.
If you did not put anything in the parcel, it is going to be rather difficult to assign your return.
Nevertheless, if this happens please contact us via help@fashflair.com or fill in this contact form.
When writing to us, please state your full name, order and tracking numbers – this will speed up
the process and help our return department to check if your returned items have arrived at our
warehouse.
PAYMENT & SECURITY
You can pay for your orders via Paypal. To do so, just simply press “Proceed to Paypal” or
“Debit or Credit Card” in the checkout page. You can either log in to your account or fill in the
requested information – you are going to need your credit card to do that.
Why is my payment failing?
This could happen due to several reasons. Firstly, please check with your bank, maybe there are
some errors. If this is not the case, please contact us via help@fashflair.com or fill in this contact
form. We will be happy to assist you.
After your payment is proceeded you should get a confirmation letter on your e-mail. Sometimes it
can take up to 24 hours to process your payment, therefore we recommend to wait at least one
day before contacting us. If you cannot see a transaction on your bank statement, feel free to
contact us via help@fashflair.com or fill in this contact form . We will be happy to help you.
We do not receive or store any of your payment information. All transactions and payment data is
directly handled by Paypal. Your credit card details and other sensitive information is sent directly
to bank, therefore we cannot read or access this information.
